At Maison Corbeil, we are committed to your full customer satisfaction. If your purchase of products does not meet your expectations, if the product is defective or damaged, we will be pleased to resolve the situation.
Please contact our customer service team within seven (7) working days of delivery of your products so that we may assist you.
Returns and exchanges must meet the following conditions:
• The product is in its original state, unused, not modified and not washed;
• The product is in its original packaging with all its labels still attached.
Items purchased online can be returned only by mail or our delivery service. No exchanges or refunds are permitted for special order items (customized or customer-specified items), mattresses, duvets, pillows, cushions, bedding or textiles. For all other items, the customer has the option to request an exchange or a credit note within seven (7) days of delivery. In this case, the delivery and return costs will be the customer's responsibility.
All refunds will be issued within five (5) to ten (10) business days following our receipt of the returned product. Your refund will be issued to the same credit card or other payment method used to make the purchase. Delivery and return fees are non-refundable.
Maison Corbeil will refund your delivery fees of the original order.
You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.
You have the option to cancel your order partially or fully within three (3) days for special orders (customized or customer-specified items) and within seven (7) days for regular orders following your purchase. To initiate a cancellation, contact your in-store advisor or our customer service team. If the cancellation is made within the specified timeframes, the amount paid will be refunded. Beyond these time limits, Maison Corbeil will apply cancellation fees as follows:
• minimum of 40% of the value of the cancelled items for any special order.
• 15% of the value of the cancelled items or a credit note equivalent to 40% of the value of the cancelled items for any regular order.
Maison Corbeil works with suppliers and manufacturers who offer various warranties on all their products. These warranties are limited to the replacement (identical product or equivalent value) or repair of defective items. A replacement will be made following verification and approval by the manufacturer. The warranty is non-transferable if you resell the product.