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A Message for Our Clients

Updated: May 21, 2020

As our homes have taken on greater meaning and as we adjust to the new realities of everyday life, we are implementing all necessary measures to ensure the health, well-being and safety of our customers and employees.

Our stores will gradually resume their operations in the coming days. 

  • Thursday, May 21: Maison Corbeil in Toronto at Home Société

  • Monday, May 25: Maison Corbeil in Montréal, Maison Corbeil in Laval, Maison Corbeil at DIX30 in Brossard, Warehouse store in Laval

We will be open Monday to Friday, from 10 a.m. to 6 p.m., and Saturday to Sunday, from 10 a.m. to 5 p.m. We nonetheless encourage you to make personal appointments. Shop online 24/7 at maisoncorbeil.com.

As always, we want to continue to inspire you, fulfill your dreams and help you create a home that perfectly suits you. If you are in need of advice or want an update on your order, you can reach our team of advisers, currently working from home, by phone at 1-855-535-7557, online chat, or email at [email protected].


Stores

We have put additional sanitation and preventative measures in place in all of our stores to ensure the well-being and safety of everyone.

  • We perform a daily health screening of all our employees;

  • Our sales representatives are managing foot traffic and accompanying customers in-store. To avoid a wait, we encourage you to schedule an appointment;

  • All floor models and material samples are disinfected after each use;

  • We have increased the frequency of cleaning of our stores, including work areas and payment terminals, which are cleaned before and after each use;

  • Containers of hand sanitizer are available to our customers and employees;

  • All receipts are sent by email in order to limit hand-to-hand exchanges.

We kindly ask you to stay home if you are experiencing any symptoms of COVID-19, have been diagnosed, or have been in contact with someone who has the virus. We encourage you to pay with a debit or credit card when possible.


Delivery

All of our delivery services, including our white-glove service, which includes assembly and installation, are still available with additional steps implemented to ensure strict sanitary conditions.

We have implemented new measures to ensure the safety of our warehouse and delivery staff, as well as our customers. They consist, among other things, of a daily health check, increased hygiene protocol, reduced operating hours, and a new contactless delivery procedure. Please note that the application of these new measures could cause exceptional delays for our delivery service.

We kindly ask that you maintain a distance of at least two metres from our staff at all times, and that you have your own pen on hand to sign the delivery slip.

 

Pickup

Pickup is still available but limited to our distribution centres in Laval and Quebec City. The reduced hours of operation are 9:00 a.m. to 3:00 p.m., Monday to Friday.

Additional sanitary measures have been put in place to provide a safe working and shopping environment, such as increasing the frequency of cleaning and disinfection of door handles and payment terminals, as well as the addition of several containers of hand sanitizer, available to our customers and employees.

 

Returns and Exchanges

As a preventive measure, we are temporarily suspending merchandise returns and exchanges until the reopening of our stores. For a return request, please contact our customer service team within three working days of delivery of your products and we will assist you as soon as we resume.


Customer Service

Our team of advisers is working from home and available to answer your questions from 9 a.m. to 6 p.m. Monday to Friday, and from 9 a.m. to 5 p.m. on Saturday and Sunday. You can reach them by phone at 1-855-535-7557, online chat, or email at [email protected] We are doing our utmost to answer your questions and provide order updates as quickly as possible.